Your Privacy Matters

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: February 25, 2026

1. Introduction

Noema ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide, including:

  • Account Information: Email address, username, and password when you create an account.
  • Profile Information: Optional profile details such as your name, interests, and learning preferences.
  • Payment Information: Billing details processed through our secure payment providers (we do not store full credit card numbers).
  • Communications: Information you provide when contacting our support team.

2.2 Usage Data

We automatically collect certain information, including:

  • Learning Activity: Topics you explore, lessons completed, quiz results, and learning progress.
  • Interaction Data: Swipe patterns, content preferences, and time spent on lessons.
  • Device Information: Device type, operating system, unique device identifiers, and mobile network information.
  • Log Data: IP address, browser type, access times, pages viewed, and referring URLs.

2.3 AI Interaction Data

When you use our AI-powered features, we collect:

  • Chat Conversations: Messages exchanged with our AI tutor to provide personalized responses.
  • Content Requests: Topics and subjects you request lessons about.
  • Feedback: Ratings and feedback on generated content.

3. How We Use Your Information

We use the information we collect to:

  • Provide the Service: Create and manage your account, deliver personalized learning content, and process transactions.
  • Personalize Your Experience: Tailor content recommendations based on your interests, learning patterns, and preferences.
  • Improve Our AI: Analyze usage patterns and feedback to enhance our AI models and content quality.
  • Communicate With You: Send service updates, security alerts, and respond to inquiries.
  • Ensure Security: Monitor for suspicious activity and protect against fraud and abuse.
  • Comply With Law: Meet legal obligations and respond to lawful requests.

4. AI and Machine Learning

Noema uses artificial intelligence to provide personalized learning experiences. We rely on the following third-party AI services to deliver core functionality. Before you can use AI-powered features, the app will ask for your explicit consent and explain what data is shared.

4.1 Third-Party AI Service Providers

We use the following third-party AI services:

  • OpenRouter (New Computer Corporation) — LLM Routing: We send learning topic names, subject-matter context, and lesson content to OpenRouter, which routes requests to large language model (LLM) providers such as Google and OpenAI, to generate lessons, quizzes, topic suggestions, and plan structures. For the AI Tutor Chat feature, the messages you type and your conversation history within that chat session are also sent to OpenRouter to generate responses. Your name, email address, or account credentials are never included in these requests.
  • OpenAI — Text Embeddings: We send topic names and content descriptions to OpenAI's embedding API to generate numerical representations used for content recommendations and search. No personal identifiers are included in these requests.
  • ElevenLabs — Text-to-Speech: We send AI-generated lesson and podcast text to ElevenLabs to produce audio narration. Only the educational content text is transmitted; no personal data is included.

4.2 What Data Is Sent

  • Content Generation: Topic names, learning objectives, and subject-matter context.
  • AI Tutor Chat: Messages you type in the chat, your conversation history within that session, and the lesson content being discussed.
  • Embeddings: Topic names and content descriptions for search and recommendation purposes.
  • Audio Generation: AI-generated educational text for podcast and lesson narration.

We do not send your name, email address, account credentials, payment information, or device identifiers to any third-party AI service.

4.3 Your Consent

Before using AI-powered features for the first time, the app will present a clear disclosure of what data is shared and with whom, and will ask for your explicit permission. You may withdraw this consent at any time through the app settings, which will disable AI-powered features such as the AI Tutor Chat.

4.4 Third-Party Data Protection

Each of our third-party AI service providers is contractually obligated to handle data in accordance with their published privacy policies and applicable data protection laws. These providers maintain industry-standard security practices, including encryption in transit and at rest, and do not use the data we send for training their own models unless separately disclosed by the provider.

4.5 Content Personalization

Your learning history and preferences are used to customize content recommendations and adapt lesson difficulty. This personalization is performed by our own systems and does not involve sharing your personal data with third-party AI providers.

4.6 No Third-Party AI Training

We do not sell or share your personal data with third parties for their AI training purposes.

4.7 Opt-Out

You may withdraw your AI data consent through the app at any time, or contact us to opt out of having your data used for AI model improvement while still using other parts of the Service.

5. How We Share Your Information

We do not sell your personal information. We may share your data in the following circumstances:

  • AI Service Providers: With the third-party AI services identified in Section 4 (OpenRouter, OpenAI, and ElevenLabs) to provide AI-powered learning features, subject to your explicit consent as described in Section 4.3.
  • Service Providers: With trusted third parties who assist in operating our Service (payment processors, analytics providers, cloud hosting).
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
  • Legal Requirements: When required by law or to protect our rights, safety, or property.
  • With Your Consent: For any other purpose with your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication requirements
  • Secure cloud infrastructure with industry certifications

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide the Service and maintain your account
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Fulfill the purposes described in this Privacy Policy

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Portability: Request a copy of your data in a portable format.
  • Opt-Out: Opt out of marketing communications at any time.
  • Withdraw Consent: Withdraw previously given consent for data processing.

To exercise these rights, please contact us at the email below. We will respond to your request within 30 days.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Users between 13 and 18 years of age require parental or guardian consent to use the Service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer your information internationally, we implement appropriate safeguards to protect your data in accordance with this Privacy Policy and applicable law.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in and remember your preferences
  • Analyze usage patterns and improve our Service
  • Deliver relevant content and measure its effectiveness

You can control cookies through your browser settings. Note that disabling cookies may affect Service functionality.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Your continued use of the Service after changes take effect constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@learn-noema.com

For general support inquiries, please contact support@learn-noema.com

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